Reports and support
How to submit a report to the Therappy team, track its status, and communicate with support directly in the panel.
Zrzut ekranu: Reports and support
Open new report
In the specialist panel, click Reports in the side menu, then New report. Enter subject (up to 200 characters) and detailed description of the problem or question. The more details you provide, the faster you'll receive help.
Track report status
In the Reports tab, you'll see all your reports with current status: Open, In progress, Waiting for response, Resolved, or Closed. Click a report to see the entire correspondence.
Respond in thread
Open the report and write a response in the text field at the bottom — it works like email with history. You can clarify the problem or answer support team questions.
Response time and closure
Support team usually responds within 24 business hours. After solving the problem, the report changes status to Resolved. You can reopen it by responding in the thread if the problem returns.
Wskazówka
Attach booking number or description of steps leading to the problem to the report — this significantly speeds up diagnosis.
My reports
Przejdź do panelu, aby skonfigurować lub zarządzać.