Documentation for specialists

Everything you need to know to effectively use Therappy — from registration to team management.

First steps

Daily work

Bookings

Confirming, cancelling, notes, group bookings, online sessions, and status management — all in one place.

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Body diagrams and notes

Using interactive body maps to create precise notes about client condition and session progress.

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Availability

Schedule, slots, breaks, templates, blocking days, and calendar sync — how to set up a calendar that works for you and your clients.

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Availability templates

Managing your work schedule using templates — save time by copying opening hours for upcoming weeks.

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Messages

Communication with clients — threads, quick replies, photos, booking actions, and conversation management.

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Waitlist

Managing the queue of clients waiting for an available appointment — notifications, booking, and export.

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Client reviews

Viewing reviews, responding to clients, and building your reputation on the platform.

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Responding to reviews

How to respond to customer reviews, use the AI assistant, and follow limits — building reputation step by step.

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Calendar integrations

Google Calendar, iCal feed, .ics file import, and time zone — bidirectional sync and avoiding conflicts.

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Notifications (email and push)

What emails you receive, category preferences, push notifications in PWA app, and summaries and alerts.

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Questions & answers

Answer client questions — how the Q&A section works on the Therappy platform.

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Slack notifications

Receive notifications about bookings, cancellations, and payouts directly to your selected Slack channel — without opening the panel.

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Reports and support

How to submit a report to the Therappy team, track its status, and communicate with support directly in the panel.

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My offer

Business

Payments and wallet

Stripe Connect, balance, payout schedule, verification status, and platform commission — how to earn through Therappy.

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Analytics

Revenue, trends, retention, confirmation rate, popular services, monthly comparison, and coaching — a complete picture of your practice.

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Search analytics

Learn how clients find your profile — view statistics, keywords, and profile effectiveness in search results.

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Team

Inviting employees, roles and permissions — for practice owners only.

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Settings

Privacy, integrations, notifications, group bookings, quick replies, and data export — full control over your account.

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Pre-consultation form

Automatic assessment of client needs before the first psychological session — time savings and better client preparation.

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Organization and clinic

Setting up a clinic, organization panel, inviting specialists, public page, and roles — how the organization model works in Therappy.

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Organization panel

Daily clinic operations: analytics, bookings, calendar, clients, leads, staff, and settings — all in one place.

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AI Assistant for specialists

How to use artificial intelligence to generate visit descriptions, session summaries, and professional review responses.

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Gift cards

Managing gift cards — sales, code validation, payouts, and configuration in specialist panel.

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Group bookings

Managing groups, participant limits, and discounts — how to effectively run sessions for multiple people.

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Loyalty program

Building a base of regular clients through points, levels, and rewards — point earning rules and revenue impact.

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Client referrals

Recommend clients to other specialists — the new referral system with rewards.

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Advanced AI tools

Use the power of artificial intelligence to save time — respond to reviews and generate session summaries with one click.

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Visibility and discovery