Client Documentation
Everything you need to know to find specialists, book visits and use the Therappy panel.
First steps
First Steps
Registration, searching for a specialist, first booking and access to the panel — from zero to the first visit.
Czytaj →Account and Profile
Personal data, profile picture and password — how to manage your client account.
Czytaj →Client Panel
Overview, upcoming visits, favorites and referrals — what you will find in the panel.
Czytaj →Search and bookings
Searching
How to find a specialist: category, city, filters, search creator, facilities and recently viewed.
Czytaj →Advanced Filters
Find the perfectly matched service thanks to advanced search filters — price, language, rating and others.
Czytaj →Comparing Specialists
How to add specialists to comparison, browse offers side by side and choose the best option.
Czytaj →Online Sessions
How to join an online visit, when the link appears and what to pay attention to.
Czytaj →Booking a Visit
Choosing a service, date, add-ons, payments, quick booking from search, body preferences and intake form.
Czytaj →My Bookings
Booking list, details, cancellation, rescheduling, intake form, disputes and online session link.
Czytaj →Reviews and Ratings
How to leave a review after a visit, what affects the rating and why your review is important.
Czytaj →How do we evaluate specialists?
Transparency and trust — find out what ratings, reviews and the specialist's reliability index mean.
Czytaj →Questions and answers
Ask questions to specialists and receive answers — how to use the Q&A section on the Therappy platform.
Czytaj →Panel and tools
Favorites
Adding specialists to favorites, the list and booking from favorites.
Czytaj →Messages
Communication with specialists: conversation threads, quick actions and notifications.
Czytaj →Gift Cards
How to buy, redeem and manage gift cards — all in one place.
Czytaj →Loyalty Program
Points for visits, levels (tiers), benefits and using points during payment.
Czytaj →Referral Program
Refer friends and gain — how the referral program works, where to find your link and what you can get from it.
Czytaj →Treatment Plans
Your personal schedule for recovery — exercises, recommendations and contact with a specialist.
Czytaj →Body Diagrams
Inform the specialist about your needs and ailments by marking specific areas on the body model.
Czytaj →Waiting List
Joining the list, notifications about an available date and booking.
Czytaj →Group Bookings
What are group bookings, selecting participants, discounts and participant confirmation.
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Czytaj →Account and settings
Complaints and Disputes
How to report a dispute in case of a problem with a visit, what can be reported and how the platform helps solve the case.
Czytaj →Settings
Profile, password, notifications, GDPR data export, account deletion and reporting specialists.
Czytaj →Notifications
E-mail, push and managing notification categories.
Czytaj →PWA App Installation
How to install Therappy as an app on your phone and computer — quick access, push notifications and offline mode.
Czytaj →GDPR Data Export
How to download a copy of all your personal data — profile, bookings, messages, reviews, payments.
Czytaj →