Complaints and Disputes

You can report a dispute in case of a problem with a completed or cancelled paid booking — e.g. mismatch of the service with the description, absence of the specialist, cancellation at the last minute without a refund. In the booking details (panel → My bookings) you will find the "Report a dispute" button.

Fill out the form: describe the problem, attach any attachments (photos, correspondence). The Therappy team will receive the notification and contact you for clarification. Depending on the regulations, a refund or mediation is possible.

After reporting, the case is verified. You may receive a request for additional information. The decision depends on the platform regulations and the refund policy. You will be informed of the result by e-mail or in the panel.

In case of questions before reporting a dispute, use the Help page or contact customer support. Keep booking confirmations and correspondence — they will be useful in the processing process.