Responding to reviews
How to respond to customer reviews, use the AI assistant, and follow limits — building reputation step by step.
Zrzut ekranu: Responding to reviews
Where to respond
You add responses to reviews from your public profile (when logged in) or from the bookings list. Each customer review has a 'Respond' button — your response will be visible below the review.
AI assistant — response draft
When writing a response, you can click 'Suggest with AI'. Choose the response tone (Professional, Warm, Apologetic). The system will generate a draft following ethical guidelines and with a mandatory note about AI use. Always check the content before sending.
Rules and character limit
A response can have up to 1000 characters. You can edit it within 24 hours of publication. The system applies a sending limit (rate limit) to prevent mass responding — responses must be thoughtful.
Why it's worth responding
Even a short thank you for a positive review shows clients that their opinion matters to you. For negative ones — a calm explanation or apology builds trust among other readers. Responses are indexed in search engines and affect your image.
Wskazówka
Use the AI assistant when you're short on time — you can always refine the draft before sending.
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